Terms and Conditions:
These booking terms (‘Booking Terms’) are between West Bay Hotel, (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation Confirmed with’ section of the Booking confirmation (‘Booking Confirmation’) and the person or legal entity making the Booking (‘You/Your’). These Booking Terms are for the provision of accommodation services (‘Booking(s)’) by Us to You. These Booking Terms are governed by English law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms. When You make a payment using a credit card, We (West Bay Pubs) will be displayed as the merchant of record.
Bookings are made and a contract between you and us comes into effect when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation and received a deposit payment of the total price. You must be able to enter into a legally binding contract and be over 18 years of age to make a reservation. Bookings must be paid for using a valid credit or debit card or any other payment type specified. When your booking is confirmed, a reservation number is given. This number must be retained for access to your booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting us. You will emailed and asked to pay the total balance of your room rate 7 days before your check-in date. If you cancel within this 7 day period prior to your stay, you will be charged a cancellation fee of 50% of the total booking.
All prices include VAT where applicable at the current rate. Prices are per room per night and are inclusive of breakfast . Prices do not include other costs You may choose to incur during your stay (unless otherwise stated). Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.
Arrival and departure:
Check-in times are any time after 3pm on the day of arrival. Should you wish to check-in outside of the times specified you must confirm this directly with us. In the event that you attempt to check-in outside of the stated times without prior arrangement, we may cancel the booking and retain any amounts we are entitled to retain as stated in the Cancellation Policy section of Your booking confirmation. The check-out time is any time before 11am on the day of your departure.
Cancellations & Amendments:
If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section of Your Booking Confirmation (the ‘Cancellation Deadline’) a full refund will be given including any booking extras paid at the time of Your Booking. If You cancel Your Booking after the Cancellation Deadline You will be charged a 50% value of the total amount of Your booking, including any booking extras You have selected for the duration of Your stay. Should You change the number of guests, dates, room nights or room type (“Amendment”), then the prices are subject to change. Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You provided that such cancellation occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply.
The deposit amount payable will be taken 7 days prior to arrival using your credit or debit card via the link sent out before your stay. Your card statement will display Us (West Bay Pubs) as the merchant of record. All additional goods and services purchased during your stay must be paid in full directly with Us at the end of your stay.
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages. We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our other guests. Data protection We will process the information You provide to Us in accordance with the relevant data protection legislation. Your personal data may be transferred to eviivo Limited (Registered Office 154 Pentonville Road, London, N1 9JE Company Number: 5002392) including where necessary its subsidiaries outside of the EU. By making a Booking, You consent to this processing of information as described above and the transfer of Your information to our software provider: eviivo Limited.
eviivo limited (registered office 154 Pentonville Road, London, N1 9JE company number: 05002392) (“eviivo”) operates the Website on which have booked your stay from a purely technical standpoint. You acknowledge that eviivo is not a party to the contract between you and the accommodation establishment that you have selected (‘the Contract’); does not endorse the accommodation service; is not responsible for the quality or safety of the accommodation service; and, is not responsible for the performance of the Contract, including acts or omissions. In no event will eviivo be liable to you for any lost profits or any indirect, consequential, special, incidental or punitive damages arising out of, based on or resulting from your booking even if eviivo has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause or action. Nothing in this clause shall operate to exclude eviivo’s liability for death or personal injury resulting from its negligence or any representations made fraudulently.